What payment methods are accepted?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. These secure payment options are available at checkout to make your shopping experience smooth and convenient!
How can I track my order?
As soon as your order ships, we’ll send you a confirmation email with tracking details. Just follow the link to track your order's journey to your doorstep!
For any other shipping-related questions, please refer to our Shipping and Returns page.
Can I customize my order?
We love making things personal! While not all of our products are customizable, each one is curated with thoughtful details to make it special.
Some of our items do offer customization, and you’ll find specific details in the product description about how they can be personalized. If you have any questions or special requests, feel free to reach out—we’re always happy to help!
How do I use my discount code?
If you’ve received a discount code as one of our email subscribers, simply enter the code at checkout in the designated box, and your exclusive discount will be automatically applied to your order. It’s our way of saying thank you for being part of our community!
What if I received a damaged or incorrect item?
We're really sorry this happened! If you receive a damaged or incorrect item, reach out to us right away, and we'll make things right as quickly as possible.
Do you offer gift wrapping or special packaging?
All of our products are beautifully packaged in gift boxes with tissue paper, sealed with a sticker, and include an engagement or wedding card inside. Each order is ready to be gifted straight away—no additional wrapping needed!
Do you accept wholesale orders?
We partner exclusively with select brick-and-mortar retailers whose vision aligns with ours. If you own a store and are passionate about offering thoughtfully curated products, we’d love to hear from you!
How do I contact customer service?
We’re here to help! You can reach out to our customer service team via email at info[at]everbae.co or use the contact form on our website, and we'll get back to you as soon as possible.